Privacy Policy for Frontline Home Solutions LLC
Last Updated: September 11, 2026
Frontline Home Solutions LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices — whether you interact with us through our website, by phone, by text, or in person during an inspection, estimate, or installation.
Information We Collect
- Contact information: name, address, phone number, email.
- Property and project information: details about your roof or home, photos taken during inspections, inspection reports, and estimates.
- Financing application information: if you apply for financing, the information needed to process that application (which may include income or credit-related information you provide to our financing partner).
- Payment information: processed securely; we do not store full payment card details.
- Communications: the content of calls, texts, and messages you send us.
- Website usage data: pages visited, browser and device type, and similar technical data collected automatically.
How We Use Your Information
To respond to your inquiries, schedule and perform inspections and services, process payments and financing applications, communicate with you about your project, and improve our website and services.
Text Messages and Calls
By providing your phone number, you consent to receive calls and text messages from us about your inquiry, estimate, appointment, or project. Message and data rates may apply. Reply STOP to any text to opt out, or contact us to be removed from our call list.
How We Share Information
We do not sell your personal information. We share it only:
- With financing partners, when you apply for financing, so they can process your application. They are independently responsible for how they handle your information under their own privacy policies.
- With service providers who help us operate — such as scheduling, payment processing, and communication tools — under agreements that limit their use of your data to providing that service.
- With referral or partner programs (for example, a retail home-improvement partner) when you request a quote or inspection through one of those programs.
- As required by law, or to protect our rights or the safety of others.
- Website analytics and advertising partners (Google Analytics, Google Ads, Microsoft Clarity, Microsoft Advertising) receive standard technical browsing data through cookies to help us understand site usage and measure ad performance.
Data Retention
We keep personal information only as long as necessary to provide our services, meet legal and tax obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or de-identified.
Your Choices
You can opt out of marketing communications, ask us what information we hold about you, or request corrections or deletion, by contacting us below. California and EU residents have additional rights under the CCPA and GDPR, respectively; we honor requests from all customers regardless of location.
Cookies
We use cookies to operate the site and measure performance. You can disable cookies in your browser, though some features may not work as well.
Children’s Privacy
Our services are not directed at children under 13, and we do not knowingly collect their information.
Contact Us
Questions about this policy or your information: info@yourfrontline.com, or through the Contact page on this website.